Reservation terms

These terms explain how pre-orders (reservations) for the 2027 Golden Multan harvest work. Golden Multan is operated by Castruriali Ltd, a company registered in England and Wales (number 15281036), at 126 East Ferry Road, London, England, E14 9FP. You can reach us at hello@goldenmultan.com.

1. What you are reserving

You are pre-ordering dried mango from the 2027 harvest, which does not exist yet: the mangoes are picked from late May into the autumn of 2027, then dried and packed. Your contract with us is made when you pay the deposit and we confirm your reservation by email.

2. Prices, deposit and balance

• Each 150g pouch is £10. The Golden Collection gift box is £25.
• When you reserve, you pay a deposit of £3 for each pouch and £9 for each gift box. The deposit is part of the price, not an extra charge.
• The balance (the price, less any offer discount and the deposit you have paid) is due when your order is ready to dispatch. We will email you a secure link to pay it.
• Delivery is charged in addition to the price of your mangoes, unless you choose free collection. You choose delivery when you reserve and pay for it with the balance. In the UK: Royal Mail Tracked 48 for £3.95 (free on orders of £40 or more, after any offer) or Tracked 24 for £4.95. Collection is free from London, Dubai, Islamabad or Golden Multan in Dharabi. Outside the UK, delivery is quoted at cost with your balance request, before you pay it.
• If the balance is not paid within 14 days of our request and one reminder, we may cancel your order, release your allocation and refund your deposit.

3. Limited allocation

Each variety is available in limited quantities from the 2027 harvest: 1,000 of each 150g pouch and 300 Golden Collection gift boxes. Reservations are allocated in the order deposits are paid, first come, first served. When an item is fully reserved, the website stops taking reservations for it.

4. Delivery

We expect to dispatch from summer into autumn 2027, in the order reservations were made. We will email you an expected dispatch date before we ask for the balance. Reservation holders are served before anyone else.

5. If we cannot deliver

Mango harvests vary with the weather. If we cannot supply your order in full, we will tell you as early as we can and refund everything you have paid for the items we cannot supply, in full and without delay.

6. Your right to cancel

As a consumer buying online, you have the legal right to cancel your order at any time from when you reserve until 14 days after you receive your goods, without giving a reason. To cancel, email hello@goldenmultan.com with your reservation reference or write to 126 East Ferry Road, London, England, E14 9FP. We will refund eligible payments, including standard outbound delivery if already paid, within 14 days using the original payment method.

If you cancel after delivery, tell us within 14 days after receiving the goods and return them unopened within the following 14 days; you pay the direct cost of returning them. We may wait to refund until we receive the goods or evidence that you sent them. For health and hygiene reasons, food that has been unsealed after delivery cannot be returned. Personalised or bespoke corporate orders made to your specification are not covered by the right to cancel.

Model cancellation notice

You may use this wording: “I give notice that I cancel my contract for [goods], ordered on [date] and received on [date]. Reservation reference: [reference]. Name: [name]. Address: [address]. Date: [date].” A signature is only needed if you send the notice on paper.

None of this affects your other statutory rights as a consumer.

7. Early-bird offer: 40% off

• Applies to reservations made on goldenmultan.com between 24 October 2026 and 23:59 GMT on 31 December 2026.
• The discount is 40% off the prices shown on the site: £10 for a 150g pouch (£6 with the offer) and £25 for the Golden Collection gift box (£15 with the offer).
• You pay the deposit when you reserve (£3 a pouch, £9 a gift box). The discount comes off the balance, which is due when the 2027 harvest is ready to dispatch.
• Applies to the dried mango pouches, the Seasonal Selection and the Golden Collection gift box, up to 48 of each item per reservation. It does not apply to the fresh Seasonal Mango Box, trade or bespoke corporate orders.
• One discount per reservation; it cannot be combined with other offers or exchanged for cash.
• Gift reservations qualify. Products are available from the 2027 harvest; nothing will be delivered before then.

8. Gift reservations

You can reserve in someone else’s name and print a card to give them. The reservation, its payments and any refunds stay with you; we will ask you where to deliver when the order is ready.

9. Payments and your details

Payments are processed securely by Square; we never see or store your full card number. We use the details you give us to manage your reservation, as described in our privacy notice, and only send you marketing if you ask for it.

10. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.